Privacy Policy

1. Information We Collect

Bustle collects various types of information from users to provide, maintain, and improve our Services. The information we collect helps us enhance user experience, ensure platform security, and facilitate smooth transactions between consultants and customers. The types of information we collect include:

a. Information from Consultants

• Personal Details: Full name, email address, phone number, and professional credentials such as certifications, qualifications, or licenses.
• Business Information: Details about your service offerings, schedule and availability, pricing, business address, and other relevant operational information.
• Payment Information: Bank account details, preferred payment methods, transaction records, and billing information necessary for processing payments and facilitating payouts.

b. Information from Customers

• Personal Details: Full name, email address, phone number, and preferred contact methods.
• Booking Information: Details of consultations or services requested, service preferences, appointment history, and feedback provided on completed services.

c. Technical Data

• Device Information: Device type, operating system, browser type, device identifiers, and mobile carrier information.
• Usage Data: IP address, login times, session duration, pages visited, clicks, navigation patterns, and other interaction data within the platform.
• Cookies & Analytics: Cookies, pixel tags, and similar technologies to track user behavior, analyze platform performance, remember preferences, and provide personalized experiences.

Note: Some information is automatically collected when you use the platform, while other data is provided voluntarily when creating an account, booking a service, or interacting with consultants.

2. How We Use Your Information

Bustle collects and processes user information to provide, maintain, and enhance our platform and Services. We use your information for the following purposes:

1. Service Delivery

• To create and manage user accounts for both consultants and customers.
• To facilitate bookings, consultations, and service interactions between consultants and customers.
• To enable seamless communication and coordination regarding appointments, schedules, and service updates.

2. Payment Processing

• To process payments securely through integrated third-party payment gateways.
• To manage refunds, cancellations, and dispute resolutions, where applicable.
• To maintain transaction records for accounting, auditing, and regulatory compliance purposes.

3. Communication

• To send booking confirmations, reminders, updates, and notifications regarding services or platform activities.
• To deliver newsletters, marketing communications, or platform announcements, subject to your marketing preferences.
• To provide customer support and respond to inquiries, complaints, or feedback.

4. Legal Compliance

• To comply with applicable laws, regulations, and contractual obligations.
• To respond to legal requests or government inquiries when required.
• To detect, prevent, and address fraudulent or unauthorized activity on the platform.

5. Platform Improvement

• To monitor and analyze user behavior for improving platform usability and functionality.
• To conduct analytics and research to enhance service quality and user experience.
• To maintain platform security, detect technical issues, and prevent potential vulnerabilities or breaches.

Note: We only use your information for purposes consistent with the services you access and the agreements you enter into with Bustle. We do not use your data for unrelated or unauthorized purposes.

3. Data Sharing

At Bustle, we respect your privacy and do not sell your personal data. We may, however, share your information in limited circumstances to provide our Services, comply with legal obligations, or protect our rights and users.

1. Payment Processing

• We may share necessary personal and payment information with trusted third-party payment gateways to facilitate secure transactions, process refunds, and manage payment disputes.

2. Service Communications

• We may share your contact information with communication service providers to send booking confirmations, reminders, notifications, platform updates, and other relevant messages.

3. Legal Obligations

• We may disclose your information if required by law, regulation, court order, or government authority.
• This includes compliance with investigations, legal proceedings, or enforcement actions related to fraudulent, unlawful, or abusive activities.

4. Business Transfers

• In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction.
• We will take reasonable steps to ensure that your data remains protected and is used in accordance with this Privacy Policy.

5. Other Limited Disclosures

• We may share aggregated or anonymized data for analytics, research, or reporting purposes, which cannot reasonably identify individual users.
• We may also share information with service providers or partners who perform services on our behalf, provided they are bound by confidentiality and data protection obligations.

Note: We take care to ensure that any third party with whom we share data maintains appropriate security measures and complies with applicable data protection laws.

4. Data Security

Bustle is committed to protecting your personal information and implements industry-standard technical, administrative, and organizational measures to ensure the security, confidentiality, and integrity of your data.

1. Encryption

• All sensitive information, including personal details and payment data, is encrypted during transmission using secure protocols (such as SSL/TLS) to prevent unauthorized access.

2. Secure Servers

• User data is stored on secure servers with controlled access, restricted only to authorized personnel.
• Physical and digital safeguards are employed to prevent unauthorized access, alteration, or loss of data.

3. Regular Audits and Monitoring

• We conduct periodic security audits and vulnerability assessments to identify and mitigate potential risks.
• Systems are regularly monitored to detect unauthorized access, anomalies, or suspicious activity.

4. User Responsibility

• While we implement robust security measures, no system is completely secure.
• Users are encouraged to maintain strong passwords, protect account credentials, and exercise caution when accessing the platform from shared or public devices.

5. Limitations of Liability

• Bustle cannot guarantee the absolute security of data transmitted over the internet or stored on our servers.
• By using the Services, you acknowledge and accept the inherent risks associated with electronic data storage and transmission.

5. User Rights

Bustle respects your rights regarding your personal data. Depending on applicable laws, you have the following rights:

1. Access & Correction

• You may request access to the personal data we hold about you.
• You can correct or update any inaccurate or incomplete information to ensure it remains current.

2. Data Deletion

• You may request the deletion of your personal data, subject to legal, regulatory, or contractual obligations that may require us to retain certain information.
• We will take reasonable steps to permanently remove your personal data from our systems when legally permissible.

3. Marketing Preferences

• You have the right to opt-out of marketing communications at any time, including newsletters, promotional messages, or other marketing-related notifications.
• Marketing opt-outs will not affect communications necessary for service delivery, account management, or legal compliance.

4. Data Portability

• You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• This allows you to transfer your data to another service provider if desired.

5. How to Exercise Your Rights

• To exercise any of these rights, please contact us at:
• Email: support@bustle.com
• We will respond in accordance with applicable data protection laws and regulations.

6. Verification

• Before fulfilling your request, we may require verification of your identity to protect your data from unauthorized access or disclosure.

6. Cookies and Tracking

Bustle uses cookies and similar tracking technologies to improve your experience on the platform, analyze usage, and optimize performance.

1. What Are Cookies

• Cookies are small text files stored on your device that help the platform remember your preferences, login details, and interactions.
• Similar technologies, such as pixel tags and local storage, may also be used to collect usage data and monitor platform performance.

2. How We Use Cookies

• Platform Functionality: Remembering login sessions, preferences, and settings.
• Analytics: Understanding user behavior, page visits, and interactions to improve Services.
• Performance Monitoring: Detecting and troubleshooting errors or technical issues.
• Marketing & Personalization: Delivering personalized content, recommendations, or offers based on your interactions (with your consent).

3. Third-Party Cookies

• We may allow third-party services, such as analytics or advertising partners, to place cookies or similar tracking technologies on the platform.
• These third-party providers may collect information about your online activities over time and across different websites for analytics or advertising purposes.

4. Managing Cookies

• You can control or disable cookies through your browser settings.
• Blocking or deleting cookies may limit certain features of the platform, including login sessions, personalization, or booking functionality.

5. Your Consent

• By continuing to use Bustle, you consent to the use of cookies and tracking technologies as described in this policy.

7. Children’s Privacy

Bustle’s Services are not intended for individuals under the age of 18.

1. Parental Consent

• If a minor (under 18 years) uses our platform, it must be under the supervision and consent of a parent or legal guardian.
• The parent or guardian is responsible for monitoring the minor’s use of the platform and providing any necessary consent for the collection, use, or sharing of the child’s personal information.

2. Limited Collection

• We rely on parents or guardians to provide accurate information regarding minors.
• Any personal information collected from minors is used solely to provide our Services, and we do not knowingly collect more information than necessary.

3. Reporting Concerns

• If we become aware that personal data of a child under 18 has been collected without appropriate consent, we will take steps to delete the information.
• Parents or guardians may contact us to request access, deletion, or review of a child’s data.

8. Changes to This Privacy Policy

Bustle may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

1. Notification of Changes

• When significant changes occur, we may notify users via email, platform notifications, or alerts to ensure awareness of updates.
• The “Effective Date” at the top of this Privacy Policy will be updated to indicate the most recent revision.

2. Continued Use

• Your continued use of Bustle after any changes constitutes acceptance of the revised Privacy Policy.
• If you do not agree with any changes, you should stop using the platform and contact us regarding account closure or data deletion requests.

3. Review Responsibility

• We encourage all users to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your data.

9. Contact Us

If you have questions, concerns, or requests regarding your personal data, you may contact us:

• Email: support@bustle.com
• Phone: +91 23663663767
• Address: Baabuji Venturess Pvt Ltd, Ground Floor, New No. 9, Old No. 11, Palayakaran Street Kalaimagal Nagar, Ekkattuthangal Chennai - 600032 India (IN)