Refund & Cancellation Policy
Effective Date: 03-09-2025
Applicable to: All users of the Bustle platform, including consultants and customers.
Bustle, operated by Baabuji Venturess Pvt Ltd, provides a platform to connect consultants and customers for various professional services. This Refund & Cancellation Policy outlines the terms for payments, refunds, and cancellations for services booked through Bustle.
1. General Policy
Bustle, operated by Baabuji Venturess Pvt Ltd, is a technology platform designed to facilitate connections, bookings, and payment processing between consultants and customers.
Key Points:
- Bustle does not provide professional services itself. All consultations, advice, or services are provided exclusively by the consultant.
- The platform is intended to enable scheduling, communication, and secure payment processing, making interactions between users more convenient and efficient.
- All financial transactions, including payments for services, refunds, or cancellations, occur directly between the customer and the consultant. Bustle acts solely as a facilitator.
- Users are responsible for reviewing and understanding the consultant’s service terms, refund policies, and cancellation rules before confirming any booking. This ensures that both parties are aware of their rights, obligations, and any applicable fees.
- Bustle does not intervene in disputes regarding service quality, refunds, or cancellations beyond providing relevant transaction information or platform support.
2. Refund Eligibility
Refunds for services booked through Bustle are governed by the individual policies of each consultant. Bustle facilitates the platform and payment processing but does not unilaterally issue refunds.
Key Points:
- Consultant-Controlled Refunds: Refunds for consultations, services, or appointments are determined and issued solely by the consultant according to their stated refund policy.
- Platform Role: Bustle may process refunds only if explicitly specified within the consultant’s policy and facilitated through the integrated payment gateway. Otherwise, Bustle does not automatically initiate refunds.
- Direct Communication: Customers must contact the consultant directly to request a refund, discuss eligibility, or resolve any disputes regarding the transaction.
- Documentation: Users are encouraged to retain transaction receipts, booking confirmations, and correspondence with the consultant to assist in resolving refund requests efficiently.
3. Cancellation Policy
Customers using Bustle may cancel their bookings in accordance with the consultant’s specific cancellation terms. Bustle acts as a facilitator and does not override individual consultant policies.
Key Points:
- Consultant-Specific Terms: Cancellation rules may vary depending on the type of service, duration, or timing of the appointment. Users are advised to review these terms carefully before confirming a booking.
- Advance Notice Requirements: Consultants may require advance notice (e.g., 24–48 hours) for cancellations or rescheduling to avoid disruption and ensure fair compensation.
- Cancellation Fees: Any applicable cancellation or rescheduling fees will be clearly communicated to the customer at the time of booking, allowing for informed decisions.
- Direct Communication: Customers should contact the consultant directly to initiate a cancellation or rescheduling request and confirm any applicable fees.
- Platform Role: Bustle provides the tools to process cancellations and communicate with consultants but does not make decisions regarding fees or refunds unless explicitly processed through the integrated payment gateway.
4. Payment Processing
All financial transactions conducted through Bustle are processed securely via integrated third-party payment gateways to ensure safety, transparency, and reliability for both consultants and customers.
Key Points:
- Secure Transactions: Payments for consultations or services are handled through trusted and PCI-DSS compliant payment gateways, protecting sensitive information during transmission.
- Transaction Records: Consultants and customers have access to detailed transaction records, receipts, and payment confirmations through their respective Bustle accounts. This allows for easy tracking of payments and refunds.
- Platform Role: Bustle does not hold or manage user funds directly; our role is limited to facilitating the payment process between consultants and customers.
- Assistance: In case of payment-related issues, Bustle can provide transaction details or booking history to assist in resolving disputes but does not intervene in refund or payment decisions beyond the consultant’s policy.
5. Dispute Resolution
Bustle facilitates interactions and payments between consultants and customers but does not act as a mediator in financial or service disputes.
Key Points:
- Direct Resolution: Any disputes related to refunds, cancellations, or payments must be addressed directly between the consultant and the customer.
- Platform Support: Bustle may provide transaction details, booking history, or relevant records to assist both parties in resolving the dispute.
- Limitation of Liability: Bustle is not responsible or liable for the outcome of any disputes, agreements, or resolutions reached between users.
- Best Practices: Users are encouraged to communicate promptly and maintain documentation of all transactions, bookings, and correspondence to facilitate smooth resolution.
6. Modifications to Policy
Bustle reserves the right to update, revise, or modify this Refund & Cancellation Policy at any time to reflect changes in platform operations, legal requirements, or industry best practices.
Key Points:
- Policy Updates: Any changes to the policy will be posted on the Bustle platform with a clearly indicated revised “Effective Date”.
- User Acceptance: Continued use of Bustle after updates to this policy constitutes acceptance of the revised terms.
- Notification: While Bustle may notify users of significant changes, it remains the responsibility of users to review the current policy regularly to stay informed.
- Scope of Updates: Modifications may include changes to refund eligibility, cancellation terms, payment processing procedures, or dispute resolution mechanisms.
7. Contact for Refund or Cancellation Issues
For any questions, concerns, or issues related to bookings, refunds, or cancellations, users should contact the respective consultant directly.
Key Points:
- Customers should reach out to the consultant through the contact information provided in their Bustle profile or via the platform’s messaging system.
- Users should provide relevant details, such as booking ID, transaction ID, and service date, to facilitate a prompt resolution.
- Bustle may provide transaction records or booking history to assist in communication but does not intervene in disputes or refund decisions.
- Maintaining documentation of correspondence with the consultant is recommended to support resolution.